FAQ
1. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, AMEX), PayPal, Apple Pay, and Google Pay.
2. Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
3. How long does shipping take?
Most orders are processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.
4. Do you ship internationally?
At this time, we primarily ship within the U.S. If you're outside the U.S., please contact us to confirm availability.
5. Can I return or exchange an item?
Yes, we offer a 14-day return policy on unused items in their original packaging. Please see our Returns & Exchanges page for more details.
6. What if my item arrives damaged?
We take quality seriously. If your item arrives damaged, contact us within 48 hours of delivery with photos, and we’ll replace it at no cost.
7. Do the lighting products come with bulbs?
Some lighting products include bulbs, and some do not. Please check the product description for details or contact us if you're unsure.
8. How do I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to monitor the delivery status.
9. Can I customize an item?
We don’t offer custom sizes or colors at this time, but we're happy to help you find the best option from our existing collection.
10. How can I contact your team?
You can reach us anytime via our Contact Us page, We typically reply within 24 hours.